FAQ

What forms of payment do you accept? 

Customers can make secure online payments through Paypal or with any credit card safely and securely. We never see your credit card information. 




How much is shipping to the USA? 

Orders over $49

FREE USPS 1st Class Mail with delivery confirmation

Recommended upgrade to Priority Mail starts at $6.

Insurance starts at an additional $5 for orders $49 to $200.00.

Orders under $49 

Shipping is $5 for USPS 1st Class Mail with delivery confirmation 

Upgrade to Priority Mail, insurance included, for $8.50

Orders over $250

Free Priority Mail shipping plus mandatory insurance and signature confirmation*

Mandatory insurance and signature confirmation starts at $12

*Your shipping is still free but you are required to pay for insurance and signature confirmation. We created this procedure due to the number of large orders we were receiving that were made by fraudulent methods and we could not absorb this expense on orders that are deep wholesale.

Your package to the USA will be shipped within 48 hours of receipt of payment for your order Monday through Friday except for holidays and unforeseen circumstances.

Magpie Gemstones is not financially responsible for any shipments lost, pilfered, damaged or destroyed. We cannot be held responsible for your selection of a lower shipping rate with no insurance. 

How much is shipping to Canada? 

Orders up to $150 Canada 11.99 USPS 1st Class Mail not insured

Orders up to $150 Canada 15.99 1st Class Mail Insured

Orders $150 to $250 Canada $19.99 First Class Mail Insured

Orders up to $250 Canada $29.99 Priority Mail Insured

Orders $250 to $500 to Canada $49.99 Priority Mail Insured

Orders $500.01 to $1500.00 $69.99 Priority Mail Insured 

Please read the insurance section below in bold type.

If your package is extra heavy, there may be an additional charge. If your package is smaller or lighter there may be a refund to your payment method for the actual cost of shipping. We will invoice you for the additional charge before we ship. You may contact us by calling 847-337-7298, or emailing for clarification.

Your package will ship within 48 hours on business days barring complications.

Semi-precious beads are duty-free to Canada; therefore if you are charged a fee at customs you should request the return of same.

Turquoise Magpie Gemstones is not financially responsible for any shipments lost, pilfered, damaged or destroyed. We cannot be held responsible for your selection of a lower shipping rate with no insurance. 

Do you ship internationally? If so, how much is it? 

We ship anywhere that the USPS provides service. This includes Canada, Australia, Japan, New Zealand and most European Union countries. 

Orders $75 or more must be shipped with insurance

Orders under $75 International USPS 1st class shipping without insurance $16.99

Orders under $75 Priority Mail International USPS Insured $39.99

Orders $75-$399 International USPS Priority Mail Insured $49.99 (small items)

Orders $75-$500 Express Priority Mail Insured (smaller items) $79.99

Orders $400-$1000 Express Priority Mail Insured (superior delivery time) 99.95

If your package is smaller or lighter there may be a refund to your payment method for the actual cost of shipping.

Your order will ship within 48 hours on business days barring complications and USPS quotes delivery time as being from 7 to 14 days. Your order can be delayed in your local customs office for as long as a month, yet this seldom occurs.

Magpie Gemstones is not responsible for lost orders. It is the customer’s decision regarding the purchase of insurance so please assess the risk of your countries’ delivery service.

If you feel you need a tracking number for your package you will need to select Express Mail Insured. 

How do I buy wholesale? BULK DISCOUNTS DO NOT APPLY DURING CLEARANCE SALES

Magpie Gemstones provides advantageous pricing for everyone as well as considerable discounts for purchases amounting to $75 or more (see below). We do not have a separate price scale for wholesale as our prices are already at or below that level.

The following discounts are calculated automatically in your cart. There are no minimum order amounts and no buyer requirements to purchase from the website. The prices shown on this site are some of the lowest in the industry.

$75 10%

$150 15%

$200 20%

$350 25%

$500 30%

$1000 37%

Note On Wholesale for IL residents

Illinois residents who wish to buy wholesale (not pay Illinois State Tax because they resell) will need to contact us to set up an account. Clients from states other than Illinois are not charged sales tax at this time.

Do you accept returns?

We accept returns within 14 days of the shipping date if merchandise is returned in its original condition.

If your order falls below the free shipping amount your refund will be adjusted for the shipping fee. This occurs when the merchandise you return adjusts your total purchase to less than $39.

If the returned items modify your total such that it falls into a different discount code, this will also be factored in. If you wish further clarification, please feel free to email us. 

Some returns over 14 days are accepted but must be pre-approved. They will include a 20% restocking fee if we are able to accept the return and can only be refunded with a store credit.

Our SUPER SALE and Close Out items are not refundable, nor are any items purchased during one of our store-wide sales.

Return postage is the purchaser's responsibility.

Do you have a catalog or showroom?

We are strictly an online store and do not have a printed catalog or showroom.  We do allow for pickup or Illinois residents! 

Texas Magpie is a sole distributor of our gems and sells at trade shows. Please check the show schedule to see if and when we will be in your area.

Do you have a disclaimer?

Why yes we do!

The information presented on our site is accurate to the best of our knowledge. We do not misrepresent our products and apologize for any mistakes that are inadvertently made.

Do you backorder or take special orders?

We don’t backorder merchandise since our inventory is constantly changing. We only sell high quality, hand selected gemstones which means we can rarely replace stock. I recommend buying it when it is available in the quantity you need and then being surprised if we get more. I know we will be!

Our clients find their jewelry sells well when using our higher quality and unique pieces as opposed to "designer" quality a lot of fabrication houses must use. That said, once in awhile, we can reorder some lines and trust they will be up to the quality we carry. It never hurts to ask about specific items.

Do I have to order online?

Magpie Gemstones can take your order off-line if you prefer. Email us or give us a call at 847-337-7298.

What are your Terms of Service? 

All information on this website is the property of Magpie Gemstones or authorized to use, including pictures, descriptions, articles, and videos. Use of any property on this website without the consent of Magpie Gemstones is prohibited.

You will not hold Magpie Gemstones and Turquoise Magpie liable for any errors on this website, nor will Magpie Gemstones and Turquoise Magpie be held responsible for any and all accidents or injuries resulting from the use of any item purchased on this website. All information is for your use and is informational only. Information and pricing are subject to change.

All shipping is with USPS. Turquoise Magpie Gemstones is not financially responsible for any shipments lost, pilfered, damaged or destroyed. We cannot be held responsible for your selection of a lower shipping rate with no insurance. We can not be held responsible for charges incurred due to your countries taxes or import charges.

Returns are accepted when returned within 14 days of the shipping date if merchandise is returned in its original condition with a copy of the original invoice. Some returns over 14 days are accepted but they must be approved. They will include a 20% restocking fee if we are able to accept the return and can only be refunded with a store credit. Sorry, returns are not accepted on Supersale and Closeout items nor on items purchased during one of our storewide sale events. To make a return please contact us.

If your order falls below the free shipping amount after the return is subtracted, your refund will be adjusted for the shipping fee. This occurs when the merchandise you return adjusts your total purchase to less than the free shipping amount. If the returned items modify your total such that your order falls into a different discount, this will also be factored in. If you wish further clarification, please feel free to contact us.

Privacy Policy

We provide a shopping cart that allows you to request products. Contact information is gathered to keep in touch and ship your product. We do not store any payment information on our website, that information is used at checkout by PayPal who processes all of our orders, even credit card purchases. You can read their privacy policy here. We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number to Paypal, we use industry-standard methods to protect that information.

We use site cookies to keep items in your shopping cart before they are purchased. We gather data through google analytics on things like country, time, browser type and more (you can find out more about what Google collects here) to provide us with information on how best to alter our website features and business practices to meet our client's needs. 

You may receive information from us through our newsletter program, Constant Contact, about new gems, sales, and other news. To stop receiving emails from us just unsubscribe from any newsletter you receive. You can also just reply with "unsubscribe" in the title or body of the email. Your email address will never be sold or used for any other purpose than to contact you with Magpie News.

By using our website or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it.

If, at any time, you have questions or concerns about our privacy policy, please feel free to contact us.

Magpie Gemstones participates in interest-based advertising. We use third-party advertising like Facebook and Google to display ads and send emails tailored to your individual interests based on how you browse and shop online.